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At Nutvira, your satisfaction and wellness journey matter to us. If something isn’t quite right with your order, our return and refund policy ensures a smooth and fair experience. Please review the details below.
Return & Refund Timeframe
You have 30 days from the date your Nutvira Collagen Peptides are delivered to request a return or refund.
Damaged or Defective Items
If your item arrives damaged, defective, or compromised in any way:
- Send us a photo or video clearly showing the issue within 30 days of delivery.
- Once confirmed, we will process your refund or send a replacement of the same product within 5 business days.
Changed Your Mind / Not What You Expected
If you wish to return your purchase for any reason:
To qualify, the item must be:
- Unused
- Unopened
- In its original packaging
Once the return is received and inspected, the refund will be issued.
If the return is approved, the refund will be completed within 5 business days to the original payment method.
Consumable Product Safety Notice
For safety and hygiene reasons, we cannot accept returns of opened or used Nutvira Collagen Peptides. Only sealed, unused items are eligible for return.
Return Shipping: Customers are responsible for return shipping costs.
Restocking Fee: No restocking fees apply.
Sale Items
Discounted or promotional Nutvira Collagen Peptides are eligible for refunds, provided they meet the same return conditions.
Supplement Quality Guarantee
Nutvira Collagen Peptides are third-party tested and held to strict quality standards.
If you believe you received a compromised or inconsistent batch, contact us immediately.
We will issue a refund or send a replacement of the same product, depending on the situation.
Contact Us
For any questions or support regarding returns or refunds, contact us at:
support@nutvira.com
Our customer support team is available:
Monday–Friday, 9:00 AM – 5:00 PM (GMT)
